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CLANCY

Catholic College

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A Catholic Learning Community

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CLANCY

Catholic College

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A Catholic Learning Community

Clancy Catholic College | Apple AC Wall Adapter Recall
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Apple AC Wall Adapter Recall

Dear Parents/Carers,

You may be aware that Apple has recently issued a recall on all AC wall plug adapters shipped from 2003 to 2015, based on the risk that it may break and cause electrical shock if touched. A complete explanation and overview of the exchange program can be viewed at the below link.

Apple AC Wall Plug Adapter Exchange Program
https://www.apple.com/au/support/ac-wallplug-adapter/

That sounds dangerous and now I’m worried! Does this mean that every charger for every student MacBook in the school has to be replaced?
No it doesn’t, this only affects student MacBooks currently in Year 8, 9, 11 and 12 in 2016. The AC wall plug adapter affected is only the short part of the charger that clips on so it can connect to a powerpoint. There is also an AC adapter extension cable that comes with every Macbook charger, that can be used alternatively. As stated on the Apple AC Wall Plug Adapter Exchange Program page in the link above, the short AC wall plug “may break and create a risk of electrical shock if touched”. Our understanding of this is that if the AC wall plug adapter is not broken, then it may not be of risk. Our recommendation is that all students in Year 8, 9, 11 and 12 in 2016 use the long AC adapter extension cable from now on, or until the AC wall plug adapter is replaced.

ac wall adapter

Ac Adapter Extension

I don’t want my child to be using something that may put them at risk! Is Clancy Catholic College going to do something about this, considering the MacBooks were provided through the college?
We will be offering to take in affected adapters from students for exchange up until the 4th March 2016. Students will have to present their AC wall plug adapter to the staff at the ICT Help Desk in the Library at Clancy Catholic College, which will be retained until the replacement arrives. We will be submitting a request to have bulk replacements sent after the 4th March. Once they are received we will contact the students who have submitted their adapter to us to come and collect their replacement.

Well that’s a relief! Do I really need to get it replaced and if so, can I just do it myself?
Apple have offered the exchange based on customer safety, but there is no obligation to do so. As mentioned previously, using the AC adapter extension cable will ensure that you aren’t affected by the apparent issue with the AC wall plug adapter.
You can certainly get it replaced yourself by using the previously mentioned link to the Apple AC Wall Plug Adapter Exchange Program page. According to the Exchange Process at the bottom of the page, you can either exchange the adapter at an Apple Store, put in a request to have a replacement mailed to you via the web, or call Apple support about it.

Clancy Catholic College ICT